Category: UX research
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Protected: Part 1: Simplifying Account Management Complexity
There is no excerpt because this is a protected post.
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Protected: Part 2: Delivering Account Management Outcomes
There is no excerpt because this is a protected post.
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Proactive Design Leadership: Delivering the Learning Paths Initiative
My role as design lead was to create clarity to define a vision, align stakeholders, and lead a user-centred strategy that would allow the team to move quickly and confidently from uncertainty to launch.
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Improving the Course-Taking Experience for 30 Million Learners
Introduction The course-taking experience sits at the heart of Udemy’s product where millions of learners engage with content every day. But years of incremental updates and technical debt had made it complex, inconsistent, and hard to improve. Learners struggled to find essential tools, while engineering faced long delivery cycles for even simple changes. As the…
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Transforming product experience and team growth in media
This case study showcases my experience as a design leader in a demanding product environment. Joining a team with low morale, a lack of clear vision, and legacy product issues, I aimed to leverage my design and leadership skills to guide the product, foster collaboration, motivate the team, connect with users, and improve cross-departmental cooperation.