Category: User Experience
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Protected: Vision + Impact
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Protected: Part 1: Simplifying Account Management Complexity
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Protected: Part 2: Delivering Account Management Outcomes
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Proactive Design Leadership: Delivering the Learning Paths Initiative
My role as design lead was to create clarity to define a vision, align stakeholders, and lead a user-centred strategy that would allow the team to move quickly and confidently from uncertainty to launch.
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Improving the Course-Taking Experience for 30 Million Learners
Introduction The course-taking experience sits at the heart of Udemy’s product where millions of learners engage with content every day. But years of incremental updates and technical debt had made it complex, inconsistent, and hard to improve. Learners struggled to find essential tools, while engineering faced long delivery cycles for even simple changes. As the…
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Design leadership case study: UXtomorrow, connecting and inspiring the design community
UXtomorrow is a design community initiative that originated from a series of meetups organized by Mary O’Gorman and Marie Hedigan in Dublin. UXtomorrow aimed to create a platform for designers to connect and contribute to the local design community. This case study explores the evolution of UXtomorrow…
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Transforming product experience and team growth in media
This case study showcases my experience as a design leader in a demanding product environment. Joining a team with low morale, a lack of clear vision, and legacy product issues, I aimed to leverage my design and leadership skills to guide the product, foster collaboration, motivate the team, connect with users, and improve cross-departmental cooperation.
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Designing for Impact, Clarity in BioScience
During my tenure at an agency, I had the opportunity to work on an exciting project—a redesign of a BioScience website for a client in the Pharma industry. Although initially unfamiliar with the industry, I delved into thorough research to gain a solid understanding of their unique requirements and challenges. My role was to synthesise…
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Designing for Impact: Elevating the Digital Experience for a Telecom Brand
During my time as a member of Continuum’s award-winning UX team, I had the opportunity of collaborating with talented designers and developers on various projects. Among them, my work with iDmobile, an innovative telecomms company offering personalized and adaptable phone plans online, stands out. This case study highlights my role in designing the user experience…
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Teaching UX and Design
Introduction Before leading design teams, I spent several years teaching UX design to students and early-career professionals. One of the most rewarding experiences was helping new designers build confidence in sketching, a simple but transformative skill that shifts focus from perfection to exploration. What began as a classroom exercise became a lifelong perspective on how…